Skill Gaps, Customer Service and the Impact on Profits

In a recent business & training assessment quarterly poll, a large % of people stated that "ensuring the best customer service talent possible" was keeping them up at night.

A small % increase in customer service performance can boost profits by as much as upwards of 50%. Research has shown that loyal customers lead to greater sales growth.

Read more about some of the best training assessment services, eliminating skill gap practices and make the link between industry leading revenue growth and service...