(Part 5) Training RAI™ and Raising the Bar through Assessments

Are Your Coaches Set Up to Succeed?

There is an incredible amount of data correlating the value of ongoing performance coaching, training, and behavior change. In a nut shell, if you do not coach your target audience, the majority of them will not change their behavior. Without behavior change, you will not get the performance or business results that you desire. Without the results that you desire, you would be better off buying participants books, saving your money, or going golfing.

Training, by itself, is typically a waste of both time and money.

The same data that is used to provide participants with a game plan should also be used to create a targeted and individualized coaching plan with their supervisor. The amount of involvement and support from the learner’s manager has direct impact upon their success.

In fact a recent study at a Fortune 500 Financial Services comparing a “Coached Group” vs. “Non-Coached Control Group” showed:

• 20.3% higher overall skill scores for the coached group
  
• 5.9% to 65.6% higher individual skill scores for ALL 38 skills
  
• 10% net increase in skill levels pre/post compared to control group
  
• 3 times the skill improvement attributed directly to their manager
  
• 2 times the success story results attributed directly to coaching
  

Additionally, of the 61 participants who received individual coaching, 9 out of 10 improved their scores in the critical areas measured. Of the 47 participants who did NOT receive coaching, their scores decreased in 9 out of 10 areas measured. This is not a fluke. It has been proven repeatedly that in order to change behavior and performance results you need two things:

• Plan & Action: A plan and immediate action to begin applying new skills on the job
  
• Manager Coaching: Involvement and support from the learner’s manager